DISC personality and leadership communication: build essential reporting skills for people in the workplace. Master the skills of upward communication and reporting, from overcoming psychological barriers to building a closed-loop model, add help to your workplace development, improve the recognition of superiors, and achieve win-win results in the workplace.
Have you ever had this experience or bewildered:
- He obviously has undertaken many important tasks, but the profits have not met expectations?
- Complete the same project with colleagues, but his superiors prefer him?
- Complete the task seriously, but the recognition and trust of superiors have not been significantly improved?
In these scenarios, you may also be accompanied by the following mental states:
- I think it's enough to complete the task, but I'm unwilling to report it on my own initiative.
- Every time I want to report, I feel entangled or even resisted.
- A psychological shadow arises because it is impossible to understand the style of the superior or the rejection of previous reports.
- I was nervous about the report because of my critical experience at the novice stage.
In the workplace, we all hope that hard work can be recognized. As Harvey McKay said: It is one thing to do your job well, and it is another thing to gain recognition from your leaders. Reporting itself is an important part of the work, not an unnecessary burden.
So, how to better communicate and report upward? The following four key points may be helpful to you:
1. Overcome your heart and take the first step in upward communication
Many people have been struggling repeatedly in their hearts because of their fear and concern for reporting but have never taken action. The main reason is that the report is not effective or criticized, as well as fear of superiors and lack of confidence in one's own self-confidence.
In fact, this complex psychological activity is not only useless, but instead increases the fear of superiors. It is better to start by overcoming psychological barriers and take the first step bravely. You will find that your superiors are not as harsh as you imagined, and you may even receive unexpected suggestions and support during communication.
You are still struggling, you can try to take action bravely after you are fully prepared. This will be the starting point for a new world in the workplace.
2. Understand superiors and find appropriate communication methods
While overcoming psychological barriers, it is particularly important to understand the style of superiors and choose the appropriate communication method. You can observe your superiors’ value propositions, driving forces and management style through daily communication.
According to the DISC personality testing theory, the superior style can be divided into the following four categories:
Dominance type (D type)
This type of superior has strong action ability and attaches importance to results. Typical languages include 'what is the result', 'what is the goal', etc.
- The conclusions are first and are straightforward and clear when reporting.
- Emphasize results and reduce descriptions of problems.
- When encountering different opinions, express them tactfully.
Influence type (Influence - Type I)
Influential superiors are optimistic and cheerful, and pay attention to the team atmosphere.
- Respect and agree with the opinions of superiors.
- The report logic is clear and the key points are highlighted.
- Never slack off and implement the tasks assigned by superiors.
Steadiness (S-S)
The steady superior attaches importance to details and pursues perfection.
- Data and facts are supported when reporting.
- Pay attention to logic and avoid reporting at the last minute.
- Strengthen your professional abilities to deal with possible questions.
Compliance - Type C)
The cautious superiors pay attention to rules and procedures.
- The report is concise and concise, and the matter is discussed.
- The data is detailed and the time node is clear.
- Follow established procedures and standards.
Although DISC theory divides personality into four types, people usually have multiple qualities in reality and need to be flexibly responded.
PsycTest Quiz official website (www.psychtest.cn) provides free online testing to help you quickly understand your superior personality types.
3. Know yourself and clarify your demands for upward communication
The superior needs to manage the entire team, and it is impossible to pay attention to the detailed needs of each subordinate. Therefore, it is particularly important to clarify your own work maturity and adjust communication methods according to actual needs.
Work maturity is usually divided into four stages, each stage corresponding to a different communication strategy:
Beginners with high enthusiasm and low experience
At this stage, it is recommended: ask more advice and confirm more goals and expectations.
Learners with passion and ability
Recommendations for this stage: share phased results and seek guidance from superiors.
Highly enthusiastic and capable executor
At this stage, suggestions: actively share experience and make optimization suggestions.
A passionate and capable finisher
Recommended at this stage: Work with superiors to explore new possibilities together.
4. Build a closed-loop model for upward communication
Efficient upward communication requires the construction of a closed-loop model, and every step is crucial from task confirmation to result feedback.
1. Clarify tasks and requirements
After receiving the task, first understand the background and goals to ensure that they are consistent with their superiors’ understanding.
2. Formulate plans to correctly convey difficulties
Develop feasible implementation plans and propose reasonable resource requirements if necessary. For example, instead of saying that 'the goal is too difficult', it is better to replace it with 'requiring channel expansion suggestions and skills training support'.
3. Communication and reporting plan implementation
Propose a variety of alternatives to help superiors make decisions. For example, 'I have three suggestions, namely... According to the analysis, I think the first one is the best. What is your opinion?'
4. Stage feedback
Tasks with a long time span need to regularly feedback progress, highlight phased results, and prepare solutions.
5. Feedback results and confirm opinions
After the task is completed, report to superiors in a timely manner and listen to opinions. Good reports include: facts + opinions + action plan + prediction.
American management scientist Sean Bell pointed out that the core expectations of superiors for subordinates include communication, obedience, support, efforts, attitudes and results. If you meet these elements, your career path will be smoother.
Summarize
The purpose of upward communication and reporting is to achieve better collaboration and promote the realization of work goals. When we overcome psychological barriers, understand our superiors and our own needs, and master the closed-loop communication model, we can achieve real win-win results in the workplace. Carry out DISC personality test now to increase your workplace communication!
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